FAQs
Can I personalise my order?
Yes! Most of our products can be personalised with initials, names, or custom engraving.
You’ll see the personalisation options on each product page before adding your item to cart.
You’ll see the personalisation options on each product page before adding your item to cart.
Can I change my personalisation after placing an order?
If your order hasn’t gone into production yet, we’ll do our best to help.
Please contact us as soon as possible after placing your order.
Once personalisation has started, changes may not be possible.
Please contact us as soon as possible after placing your order.
Once personalisation has started, changes may not be possible.
Do you offer bulk or corporate orders?
Yes, we love working with businesses, events, and brands.
We can provide: bulk discounts custom branding engraved logos custom sourced products
You can visit our Corporate & Wholesale page or contact us to discuss your project.
We can provide: bulk discounts custom branding engraved logos custom sourced products
You can visit our Corporate & Wholesale page or contact us to discuss your project.
Are your products good for gifting?
Yes — our products are designed to make thoughtful, personalised gifts.
Many customers order them for: birthdays weddings bridesmaids corporate gifts new home gifts
Many customers order them for: birthdays weddings bridesmaids corporate gifts new home gifts
Will the engraving fade or wear off?
Our personalisation methods are designed to be long-lasting.
Like any product, normal wear over time may occur depending on use, but we focus on quality materials and finishes to ensure durability.
Like any product, normal wear over time may occur depending on use, but we focus on quality materials and finishes to ensure durability.
Can I return a personalised item?
Because personalised products are made specifically for you, we generally can’t accept returns for change of mind.
However, if your item arrives faulty, damaged, or not as described, we will absolutely make it right in line with Australian Consumer Law.
If your order arrives and something isn't right, please reach out to us and we'll do everything we can to make it right.
We're a small team and every order matters to us personally. We take pride in getting your personalisation exactly as it should be — beautifully centred, cleanly engraved, and finished to a standard we're genuinely proud of. If we've fallen short of that for any reason, we want to know about it.
Simply contact us at info@leovia.com.au with your order number and a photo and we'll take care of you from there.
However, if your item arrives faulty, damaged, or not as described, we will absolutely make it right in line with Australian Consumer Law.
If your order arrives and something isn't right, please reach out to us and we'll do everything we can to make it right.
We're a small team and every order matters to us personally. We take pride in getting your personalisation exactly as it should be — beautifully centred, cleanly engraved, and finished to a standard we're genuinely proud of. If we've fallen short of that for any reason, we want to know about it.
Simply contact us at info@leovia.com.au with your order number and a photo and we'll take care of you from there.
Can I cancel my order?
If your order has not yet been processed or personalised, we may be able to cancel it.
Please contact us as soon as possible after placing your order.
Once your order has been made and is ready for shipping, cancellations may not be possible. However, we strive to give you the personalised product you are after, so please contact us as soon as you become aware of any changes that need to be made.
Please contact us as soon as possible after placing your order.
Once your order has been made and is ready for shipping, cancellations may not be possible. However, we strive to give you the personalised product you are after, so please contact us as soon as you become aware of any changes that need to be made.
When will my order be processed?
All orders will be processed within 2-3 working days and may take an additional 1 working day for our shipping provider to pick up the order.
How long will it take to recieve my order?
All exchanges and returns would need to be raised within 30 days of the delivery date for Australian orders, and 30 days for overseas orders. All requests for returns however, would need to be strictly made online at www.leovia.com.au for both local and overseas deliveries.
Processing time: As your order is personalised, we need between 2-3 business days to process your order.
Estimated Delivery Time:
Australia: Express Post: 1–3 business days. Typically next-day delivery within metro zones. Across the country like WA to NSW is approximately 2-3 business days. Standard Parcel Post: 3–6 business days. These are approximate and may vary depending on your zone location.
United Kingdom (UK) : approximately 5-11 working days.
Rest of the World: approximately 9-14 working days.
Processing time: As your order is personalised, we need between 2-3 business days to process your order.
Estimated Delivery Time:
Australia: Express Post: 1–3 business days. Typically next-day delivery within metro zones. Across the country like WA to NSW is approximately 2-3 business days. Standard Parcel Post: 3–6 business days. These are approximate and may vary depending on your zone location.
United Kingdom (UK) : approximately 5-11 working days.
Rest of the World: approximately 9-14 working days.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the tracking number we provide. Enter your six digit alpha-numeric tracking code to get an update.
I have not received my parcel within the stipulated time frame. Who can I contact?
You may check the status of your parcel via:
https://auspost.com.au/mypost/track/search
OR:
Contact us via our contact page, and we can update you on your order's progress.
https://auspost.com.au/mypost/track/search
OR:
Contact us via our contact page, and we can update you on your order's progress.
Can I change my shipping address after the order has been confirmed?
We are able to change the shipping address once your order is confirmed. However, if you need to change your shipping address once the package has been shipped out, please contact us as soon as possible so that we can contact AusPost to redirect the package to the new shipping address.
We also advise you to visit your local AusPost and advise them of the redirection or AusPost does offer postage rediration on their website. Please contact us if you have any further questions.
We also advise you to visit your local AusPost and advise them of the redirection or AusPost does offer postage rediration on their website. Please contact us if you have any further questions.
There is a missing item/s in my order. What should I do?
We apologise for sending you an incomplete order. Please contact Hazel at info@leovia.com.au, and she will get back to you within 24 hours.
I have received a defective item. What should I do?
We apologise if you have received a defective item. Please email us at info@leovia.com.au and we will get back to you within 24 hours.
Contact us via our contact us page.
Contact us via our contact us page.
I have not received my parcel. What should I do?
We kindly ask you wait an additional 2 business days as delays can happen with standard shipping with AUSPost that are beyond our control. If you need the package urgently, kindly drop us an email at info@leovia.com.au if you have not received your parcel after 3 working days within Australia, after the stipulated delivery date, we will assist you accordingly. Please note that we have not control over customs processing and during the holiday season, customs can delay packages for up to 10 days.
Click here to contact us.
Click here to contact us.